The USPS has failed miserably over and over and over again, needs to be torn down completely and rebuilt as a private enterprise. The postal unions should be disbanded, and every postal employee should have to reapply for their job. The Informed Delivery service is a fucking joke and total waste of time.
I have not only not gotten my first class mail delivered on the past two Saturdays. The mail that was supposed to arrive never showed up at all even days later. It is just gone. I know for a fact it hasn't been stolen out of my mailbox. I surmise someone is channeling Newman from the Seinfeld Show and either stashing undelivered mail in a storage area, or filling a dumpster somewhere. Official notifications to the USPS about missing mail I put in through Informed Delivery have gone unanswered until today, when I filed a separate customer service complaint. Below is the canned message I received back 4 minutes after I submitted my complaint.
Dear XXXXXX XXXXXXXX,
Thank you for participating in Informed
Delivery®. You recently sent us a question
about not receiving an expected mailpiece that was shown in your email and/or
dashboard.
Informed Delivery provides
notifications for mailpieces arriving soon—not necessarily arriving that day.
There may be occasions when a mailpiece was scanned by automated equipment, but
the mailpiece itself was not relayed to your mail carrier before he or she left
for their delivery route that day. Depending on the class of mail, the delivery
standard can be different. In addition, certain mail such as Certified Mail® delivery
or mail requiring a signature may not be received if a corresponding action
such as providing a signature was not completed.
You can click the link/checkbox
under a specific item in your Informed Delivery email and/or dashboard to indicate that you did not
receive a mailpiece. This missing mail information is routed to the U.S. Postal
Inspection Service (USPIS) and/or the Office of Inspector General (OIG) for
investigative purposes only, and does not result in any search activity or
customer response. The link/checkbox will disappear after 7
days, as mail images are only retained in the dashboard for 7 days.
For items of value, if after 7 business days your mailpiece has not arrived,
you should follow the established processes for finding missing mail by
submitting a Missing Mail Search Request. The Postal Service will attempt to find
and return your lost item(s), however, submitting a search does not guarantee a
successful outcome. You may also wish to consider
contacting the sender to request re-delivery of the mailpiece.
Thank you for choosing the United
States Postal Service®.
So bottom line is... since it isn't an "item of value" too bad and fuck you, apparently! Because after 7 days the notifications fade into oblivion and there is no mechanism for escalation. You need an example of how #LIBTARDS ruin things... here you go!
