I don't eat fast food often, less than once a month. But when I get a hankerin', I gotta have it. With my wife working late yesterday and it being a nice night for a cruise on "The Beast" I wanted a bacon cheeseburger and fries. I headed for Wendy's out on RT. 6
I have had issues at this Wendy's before that actually prompted a complaint to the local health department for their lacking food safety practices. But it is the only one in the area so I tried again. On the bike going through a drive-thru is impossible. It takes several minutes to park and secure my bike and riding accessories, so going into any place is a time investment.
There have been many other retail establishments I have been to since dotgov fucked up our economy for the past couple of years because of the Chi-Com Xi Flu. After being paid more to stay home, even though that is pretty much over, people still don't want to work. And those that are working don't seem to give a shit but are too valuable to get fired, and they know it. Customer service is in the shitter. That was the case at Wendy's tonight. There were only about six customers in two or three groups ahead of me. I stood there and watched chaos behind the counter as they mixed up orders between the counter and drive-thru. In the 5 minutes I was there, no one was taking orders and they were scrambling to get things unfucked. Yeah... bye! Back outside and several minutes to get ready to ride to my next choice a few miles away, Burger King.
I have had good luck at this Burger King in the past so I was hopeful. Again several minutes to secure everything before going in. Here there was a line but initially I was not concerned, and the yummy smells just made me even more hungry. After just a few minutes of watching the operation I knew I was screwed, but I was starving so I stuck with it. They seemed to be a couple of workers short, and fucking up every single order. A guy came back in after going through the drive-thru because he didn't get what he ordered, and each order going over the counter had to be "adjusted." When it was my turn to order, the cashier said she had to go "help" and would be back in a few minutes. I watched as she bumbled around like it was her first day. There was what appeared to be a manager, but he looked as lost as the rest. A young hispanic male was stomping around and slamming stuff on the counter with a pissed iff look on his face. The only person that seemed to know what to do was the kid on the fry-o-lator. When she finally came back I said, "You know, it isnt't that hard. Take the order, make the order, happy customer." She apologized and successfully took my order, and I went to get my drink and wait for my food.
Another counter person looks at me and asks if I am waiting for something. I tell her my order number and she quizically repeats it. I tell her its a #1 Whopper with cheese and bacon small combo. She looks up at the computer screen rather dumbfounded and is scrolling through the orders. She eventually hands me my order and asks if I want any sauce. Sauce? Its a burger and fries for Christ's sake, right there on the tray! I repeat the "take the order, make the order... " statement. The pissed off hispanic male now hears it, takes off his headset and asks if I have something to say. So I lean in and repeat it just for him. He realizes now I am not to be trifled with (I am in my biker wear) and asks if I have a complaint. I tell him I do, and corporate will hear about it tomorrow. He says gave a good night and walks away. Smart boy after all.
So today, I will call the franchise headquarters for both restaurants to voice my "dissatisfaction." I already know that they will tell me they are unable to do much about it, because they can't get workers. Then they'll try to appease me with a coupon.